Traditional Customer Experience (CX) metrics aren't built to measure behavior. Therefore, they aren't able to uncover the cause and effect of CX initiatives. Although traction is gaining, investment hesitation remains due to difficulty measuring the impact of CX.

During this webinar, we'll discuss whether there is ROI in CX, how to measure it, and how to leverage that data.

WEBINAR TOPICS:

  • What is ROI?
  • Is CX is a worthwhile investment?
  • Worthix, CX and ROI: A Winning Combination



HOSTS:

  James Conrad
  Chief Client Officer
  Worthix






  Fabio Grandi
  Chief Analytic Officer
  Worthix

 

WATCH ON DEMAND