About the Author
MARY DRUMOND
CMO, WORTHIX
Mary Drumond is Chief Marketing Officer at Worthix, host of the Voices of CX Podcast, and editor-in-chief of the Voices of CX Blog.Mary has been featured as a CX thought leader and influencer by various publications, has authored multiple pieces on the state of Customer Experience and is considered one of the rising voices on the subject.
As host of the Voices of CX Podcast for 5 seasons, she has interviewed best-selling business authors, world-renowned speakers, and top CX executives on how they are helping organizations keep up with the Experience Economy and create customer-centric cultures around the globe.