Whether you’re new to Customer Experience or need a refresher on the terminology, the CX Glossary has everything you need, including:

  • An overview of the importance of Customer Experience of
  • Over 50 CX-related terms and concepts
  • Market research and analytics vocabulary
  • Relevant industry jargon and acronyms you should know
  • + Some brand-new ideas for the evolving market

Please select an option from the dropdown menu.

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